Frequently Asked Questions

Everything you need to know about styling your home with My Store.

What is the standard shipping time for furniture and decor?

Most decor items ship within 3-5 business days. Larger furniture pieces typically arrive within 7-14 business days via our specialized white-glove delivery partners.

Do you offer international shipping?

Currently, My Store ships to the contiguous United States and Canada. We are working on expanding our delivery zones to more international locations soon.

What is your return policy for home goods?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.

How can I track my order status?

Once your order has been dispatched, you will receive an email with a tracking number and a link to our carrier's tracking portal.

Are your products covered by a warranty?

Yes, all our furniture pieces come with a 1-year limited warranty covering manufacturing defects and structural integrity under normal household use.

What payment methods do you accept?

We accept all major credit cards, PayPal, and interest-free installment plans through Affirm for larger purchases.